FAQ

Q1:How long is the warranted time?

A:For natural broken, 3 months. Guarantee genuine parts.

Q2: What's payment you can accept?

A:T/T, WESTERN UNION, CHINESE BANK,PAYPAL.

Q3: What's package? Can you give me the package according my requirement?

A:Yes, Original packing or Neutral packing with wooden box or carton.

Q4: How about the lead time?

A: (1) ln stock: 1-3 days.Always in 24 hours.

(2) Out of stock: lt's according to your quantity, and we have cooperated with factory.

We will let you know when we quote.

Q5: What's the shipping way you can offer?

A: (1) Big order: By sea or by air.(It can reduce the costs).

(2) Small order: DHL,TNT,UPS,FEDEX,EMS,ARAMEX.

Q6: What's the terms of the transaction?

A:EXW,FCA,FAS,FOB, C&F,CIF,CPT,CIP,DAF,DES,DDP.

Q7: Do you accept small order?

A:Yes, small order can accept.

Q8: What's brand you can offer in your company?

A: (1)OEM,100% GENUINE PARTS, COPY(Made in China).

(2)GENUINE PARTS.

Q9:If i don'thave part number, can you check for me?

A: Yes, excavator model, old photos and size are also available to confirm the correct parts you need.

Q10:What parts you have?

R:We are specialized in the excavator spare parts, such as travel motor gearbox parts, swing gearbox motor parts, hydraulic pump parts, electrical parts, engine parts, mini excavator. If you need other excavator parts, we also can supply as you requirements